Warranty & Product Returns Limited Warranty
Please be aware that e-cigarette kits are made up of different parts and are therefore subject to different warranty durations.
E-cigarette kits, devices, and accessories have a 30-day warranty starting from the date of purchase. receipts and original box/packaging must be present to complete an exchange.
Exchanges will be for the same device being returned under warranty or a product of equal value.
Disposables are not covered under warranty once they physically leave the store, so testing devices before leaving is highly recommended.
Full refunds are deposited on an in-store gift card.
The store owner can be called at any time by request of the customer or recommendation of a store employee to resolve any issues.
We reserve the right to change our warranty conditions without notice. We also reserve the right to refuse items returned to us which do not fulfil our stated requirements. Please note, warranties are not guarantees and only cover manufacturing faults. We reserve the right to change our warranty conditions without notice. We also reserve the right to refuse items returned to us which do not fulfil our stated requirements. Please note, warranties are not guarantees and only cover manufacturing faults.
Warranty Exceptions
All warranties outlined above are not applicable for:
fair wear and tear;
willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party.
failure by the operator to operate or use the products in accordance with instructions.
failure by the operator to carry normal maintenance of the products including regular cleaning of components and connectors.
any alteration or repair by you or by a third party who is not one of our authorized repairers; or any specification provided by you.
Our Customer Promise: uBlaze Vapor of Montana wishes to be an organization that puts the needs of the customer first. Our staff are committed to providing a responsive and professional service. We promise:
To act in a professional manner and be always polite
To deal with your enquiry promptly or explain the reason for any delay
To listen and ask for your views
To be open and honest and explain our decisions clearly
To apologies when we make a mistake and put things right with support from the store owner.
To accept your right to complain and guarantee a full investigation and considered response
To treat you with well-deserved respect as a valued customer
To give all customers the right to request to talk with the store owner regarding anything at any time during operating hours.